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Shipping

• All orders ship from our shop in Bangkok, Thailand.
• Orders are processed within 1–2 business days after payment.
• International delivery with DHL Express or UPS: usually 3–7 business days. Thailand (EMS): 1–4 business days.
• You receive a tracking number and photos of your packed items when your order ships.
• Shipping cost is calculated by weight and shown at checkout before you pay.

Import duties & taxes

• Our prices and shipping costs do not include import duties, VAT/GST or customs fees in your country.
• These charges are set by your country's customs and are paid by you to the courier (DHL/UPS) on delivery.
• The amount depends on your country and the order value. If you are unsure, please check with your local customs office before ordering.
• EU & UK: VAT is charged on all imported goods, whatever the value.
• USA: import duties may apply to all imported parcels, whatever the value.

Refused or uncollected parcels

• Refusing a parcel because of duties or taxes does not cancel your order.
• Refused parcels are returned to us. We refund the product price only, minus the original shipping cost, the return shipping cost, any duties or fees charged to us, and a 15% handling fee.
• If the courier destroys or abandons a refused parcel, no refund is issued.

Returns

• Return requests are accepted within 7 days of delivery for unused items in original packaging.
• Please email us before sending anything back.

Full details: Shipping Policy · Return & Refund Policy
Questions? superexportshop@gmail.com · +66 2 671 1850

Items ordered within Thailand can only be delivered to persons aged 18 or older.