Refund policy

Return & Refund Policy – Super Export Shop

Please read this policy before you place an order. By placing an order you agree to these terms.

1. Return window – 7 days from delivery

  • You can request a return within 7 calendar days from the delivery date.
  • The delivery date is the date shown on the courier's tracking record. All orders are shipped with signature on delivery where the destination country allows it.
  • Return requests received after 7 days cannot be accepted.

2. How to request a return

  • Email superexportshop@gmail.com with your order number, the item(s) you want to return and the reason.
  • Every return must be approved by us before you send it. Parcels sent without approval cannot be accepted.

3. Condition of returned items

  • Items must be unused and unworn, in their original packaging, with all tags attached.
  • Items with signs of use (training marks, sweat, odor, scratches, damaged packaging) cannot be refunded.

4. Items that cannot be returned

  • Hygiene items once opened: mouthguards, hand wraps, groin guards, ankle supports and any item that has been worn.
  • Custom-made or personalized products and special factory orders.
  • Clearance and sale items.
  • Gift cards.

5. Damaged, faulty or wrong items

  • If your item arrives damaged, faulty or is not what you ordered, contact us within 7 days of delivery with clear photos (an unboxing video helps).
  • If the problem is our mistake, we will replace the item or refund you, and we pay the return shipping.

6. Return shipping

  • For change-of-mind returns, you arrange and pay for the return shipment to Thailand, including any duties or taxes.
  • Parcels that arrive with unpaid duties or fees may be refused.
  • Original shipping costs are not refundable, except when we sent a wrong or faulty item.

Return address:
Super Export Shop
99/2-3 Rimthang-Rodfai Road, Khlong Toei
Bangkok 10110, Thailand
Phone: +66 2 671 1850

Please include your order number and full name inside the parcel.

7. Refunds

  • We inspect the item when it arrives and email you whether the refund is approved.
  • Approved refunds are paid to the original payment method within 7 business days. Your bank may take extra time to show the refund.
  • We do not offer exchanges directly. Please return the item for a refund and place a new order.

8. Import duties, taxes and refused parcels

  • Import duties, taxes and customs fees in your country are not included in our prices or shipping costs. They are the customer's responsibility and are paid to the courier or customs when the parcel arrives.
  • Refusing a parcel because of duties or taxes is not a valid reason for a return, and the order cannot be cancelled once it has shipped.
  • If you refuse the parcel or do not collect it, it will be sent back to us. When it arrives back in Bangkok we refund the product price only, minus: the original shipping cost, the return shipping cost charged by the courier, any duties, taxes or storage fees charged to us, and a 15% handling fee.
  • If these costs are higher than the product price, no refund is issued.
  • If the courier destroys or abandons a refused parcel, no refund is issued.

Questions?

Email superexportshop@gmail.com or call +66 2 671 1850.